Exceptional customer service is not measured by what you do – but how you do it.
This is certainly true in vehicle leasing, where from a distance, all of the industry players appear to offer similar contract hire packages, but in reality this is far from the case.
Activa operates on the simple philosophy that long term customer satisfaction can only be achieved if we genuinely put ourselves in the customer's shoes in all of our thoughts and actions. As part of the Arnold Clark Motor Group we have built on our family business background to ensure that the service we actually deliver is one that we would like to receive if the tables were turned.
We have a genuine reason to be in a business that is exposed to future risk because our contract hire operation is an integral part of the group's successful and stable business model. Our role is to source new vehicles from group franchised dealers at cost price – i.e. net of all dealer discounts, bonuses and overrides. We then add value to a vehicle through some form of hiring arrangement to our customers and then, upon return from contract, we recycle the vehicle back through the group retail outlets. This provides the group with good quality used vehicle stock whilst shielding Activa from the uncertainty of the auction floor.